At Hamilton & Cia, we offer comprehensive solutions for the cruise industry, ensuring efficient, safe and memorable port calls. With over 200 years of experience, we provide complete port management, logistics, and shore excursion services, complying with all legal and sanitary regulations.
Our ability to customize services ensures that each client receives attention tailored to their specific needs, from transportation and pre- and post-cruise arrangements to exclusive shore experiences. We operate with a highly trained local team in the Canary Islands, providing quick responses and flawless execution.
Turnaround
On-site teams manage each operation, ensuring flexibility, efficient communication with vessels and rapid response to unforeseen requests.
Excellent relationships with port authorities, terminal operators, local suppliers and destination agents enhance our operational performance, delivering exceptional service.
We provide worry-free travel, supported by professional, multilingual representatives located at ports, hotels and airports, and an extensive fleet of vehicles that meet the highest safety standards.
- Embarkation and disembarkation
- Meet and greet
- Guests' transportation: airport, hotel, and port
- Special assistance transfers
- Hospitality desks
- Lost luggage handling
- Pre and post arrangements
- Medical assistance
- 24/7 guests assistance
Hotel department
Our experienced hotel department offers a full range of services, including the creation of hotel packages, contract management, booking processing, invoicing and the provision of welcome packs, hospitality desks, tours and 24-hour guest support.
Our diverse portfolio of hotels caters to all preferences, from budget options to the utmost in luxury for both guests and crew.
- Integrated Reservation Management
- Contract management
- 24/7 Customer Care
- Tour and Activity Organisation
- Variety of Accommodation Options
- Logistical Support
- Medical assistance
Shore excursions
Our local shore excursion teams specialise in providing unique and memorable experiences at excellent value. As experts in our destinations, we promote greater interaction with local cultures and communities, creating lasting memories.
We value environmental conservation and design programmes that connect guests with nature, always putting safety as a priority.
With experienced guides, local experts and a diverse fleet, we ensure a comfortable and enriching exploration of each destination.
- Exclusive – Luxury – Hidden gems
- Active – Outdoor – Adventure
- Eco-friendly – Sustainable – Live local
- Gourmet delights – Wine discovery
- Highlights – Cultural – History
- Family oriented – Water parks – Beach days
Port agency
As a leading port agency services company, we have a solid knowledge of port operation formalities and processes, cruise line procedures, as well as vessel and crew requirements.
Our vast experience and close relationship with port authorities, the port community and local suppliers allow us to manage our operations smoothly and efficiently before, during and after each call.
We offer 24/7 service and a local presence through our extensive network of agencies, enabling us to enhance communication with vessels and ensure immediate reporting and follow-up with the cruise lines’ corporate offices.
An on-site team attends every call, ensuring flexibility, immediate response and the ability to cover last minute changes at any time.
- Berth reservations
- Customs and immigration
- Health authorities liaison
- Luggage handling
- Stevedoring services
- Bunkering
- Waste disposal
- Medical assistance
- Transfers
- Hotel reservations
CARGO LOGISTICS
As experts in cruise cargo logistics, we offer comprehensive solutions for the management of supplies and equipment needed on board. We coordinate the efficient delivery of food, beverages, fuel and other essential materials, ensuring that everything arrives safely and on time, thus maintaining continuity and quality of service on board.
- Dry, frozen, and refrigerated cargo handling.
- Distribution of Marine Chemicals and Caustic soda for scrubbers.
- National and International Groupage services covering all of Spain and most European destinations.
- Customs clearance for exports/imports, including spare parts deliveries.
- Temporary depot for non-EU goods in transit for up to 90 days.
- Air Freight services for efficient and quick transportation.